August 2025
Digitalizing freight forwarding is now a necessity for navigating the fast-paced global logistics landscape. But going digital isn’t just about switching from spreadsheets to software. It’s a full-scale operational shift that touches every team, every process, and every client interaction.
At Logistaas, we’ve spent over a decade helping freight forwarders in 75+ countries make this transition. Through hundreds of implementations, we’ve identified the core challenges they face and designed our platform to solve them.
Mapping Real-World Operations into Digital Workflows
One of the biggest challenges forwarders face when adopting a Transportation Management System (TMS) is translating their internal processes into digital workflows. Sales, operations, documentation, and finance teams all have their ways of working, and expecting them to overhaul everything overnight is unrealistic.
Logistaas is built to support freight forwarders at every scale. Over the past 10+ years, we’ve added hundreds of configuration settings that make it easy to replicate your current workflows inside the platform, minimizing disruption and maximizing usability. From document formats and tax structures to operational templates, we ensure Logistaas fits your business, not the other way around.
Handling Localization Across Different Countries
International freight forwarding may follow general global standards, but what happens when you get into local documentation, tax laws, domestic transport, and customs processes? That’s where many generic systems fall short.
Logistaas is built with global localization in mind. We support multiple languages, country-specific tax and compliance rules, custom document generation, and more. Whether you’re operating in Latin America, the Middle East, Southeast Asia, or Europe, Logistaas adjusts to your local realities.
Ensuring User Adoption Across Departments
A TMS only delivers value if your team uses it. That means user experience, training, and ongoing support aren’t afterthoughts; they’re essential. Especially when multiple departments are involved and each user’s needs are different.
User adoption is one of our core focus areas. Our Customer Success Team provides unlimited support at no additional cost. We assign dedicated agents, offer ongoing training, and continuously improve our UI/UX with the help of world-class designers.
Taking the Leap to True Digital Freight Forwarding
Even after internal adoption, many freight forwarders still rely on endless emails, calls, and document chasing when it comes to client communication. That’s why freight forwarders become fully digital when they extend their digital capabilities to their customers.
Logistaas includes a powerful Customer Portal that allows your clients to:
- Submit inquiries and bookings
- Send shipping instructions
- Track shipments in real-time
- Respond to documentation requests
- View and download invoices
- Generate their own reports
The best part? You don’t need to do extra work to keep the portal updated; the system syncs automatically as you manage your operations.
Final Thoughts: Digitalizing Freight Forwarding is a Necessity
Freight forwarding is evolving, and so are customer expectations. While the path to going digital comes with real challenges, it’s more achievable than ever when you have the right TMS partner by your side.
At Logistaas, we’re not just providing software. We’re building the digital infrastructure that modern freight forwarders need to grow.
Ready to make the leap? Book a demo