Robotic process automation is a software that can be easily programmed to perform repetitive tasks with various applications in place. This software could be taught a workflow with several steps that would reduce the burden of employees carrying out these redundant tasks. Because of RPA’s ability to process huge chunks of data at once, it is incredibly helpful when working with two or multiple software systems on a single computer device.
Freight forwarders can highly benefit from the application of RPA into their software systems. By sending data across the two ends of the communication channel, RPA helps manage the flow of information by automating data reception. Moreover, its design aids in providing predictions about the most optimal shipping lanes to adopt and how to keep costs at a minimum; all at the freight forwarder’s convenience. Other uses for RPA in the freight forwarding context include retrieving tracking information from various carriers’ website, online payment to vendors, auditing shipment data accuracy and generating shipment documents to be sent to clients. In addition to that, RPA technology helps with reconciliation of accounting records with connected banks and updating cargo information on TMS. RPA solutions are customized according to the client’s profile. Freight forwarders can evaluate which parts of their internal processes could benefit the most out of RPA technology, and start implementing the change accordingly.
While multinational organizations like DHL and Dachser utilize RPA for top-notch customer service and smooth data consolidation, startups around the world are also welcoming it with open arms. According to StartUs Insights, 160 RPA startup companies are operating across the globe as of July 2019.
These robust startups are refining RPA solutions in their own way. Based in the United States, Ninetex is one of the market leaders specializing in process management and aims at automizing mundane processes like data migration to and from different applications. Another enterprise that triumphed the art of RPA establishment is British provider Shipamax. Starting off in 2016, Shipamax’s unique selling point focuses on invoice processing in real time and populating line item data to internal customs databases, keeping human intervention at a minimum.
RPA is a piece of the supply chain puzzle that helps to drive freight forwarders and logistics companies forward, regardless of where the pin falls on the map.