Looking to transform your freight forwarding or shipping business digitally?

Frequently asked

A: The implementation process for new clients is handled by our Customer Success Team, and it goes through the following steps:

  1. Assignment and introduction of project managers from the Customer and Logistaas sides.
  2. Set up various serial number formats (for shipments, invoices, quotations, inquiries, etc.).
  3. Select the local currency and the currencies used in revenue and cost invoices.
  4. Create the list of charges used in various modules.
  5. Customize the documents generated by the system based on the Client’s preferences (i.e., shipment documents, invoices, quotations, etc.).
  6. Upload existing client, agent, and subcontractor records.
  7. Complete any needed integrations (accounting software, air waybill platforms, INTTRA, etc.).
  8. Train the users, followed by a testing period.
  9. Go live.

The length of this process significantly depends on the customizations needed to our standard document templates and the complexity of the required integration(s). A straightforward implementation can be completed in 3 weeks, but companies should budget for 4-6 weeks.

A: Yes, Logistaas is currently available in English, Spanish, Mandarin, French, German, Arabic, and Turkish. We can readily translate to more languages if needed.

A: When a company signs up with Logistaas, a relationship starts with our Customer Success Team. We are a subscription-based business and must continue providing value to our customers for them to keep renewing their licenses. Therefore, support is not only provided for free but also highly encouraged.

Users can contact our Customer Success Team by email, WhatsApp, telephone calls, or through the ticketing system in our Help module. Our working hours are 5:00 – 20:00 GMT during working days and 6:00 – 12:00 GMT on weekends.

We also provide 24/7 support for critical issues, which are technical problems preventing users from using the system. We use an array of tools to monitor the system performance and guarantee 99.9% uptime in our Service Level Agreement.

A: We host our servers on Amazon AWS data centers in Frankfurt, a world leader in information security and safety (you can read more on: https://aws.amazon.com/security/).

We have a second server hosted on Alibaba Cloud’s data center in Hong Kong (mainly for companies in China and countries where Aliyun cloud services perform better than Amazon AWS). You can read more about their security standards through the following link: https://www.alibabacloud.com/product/security.

Furthermore, we take daily backups of the entire database and ongoing incremental backups to database changes. We use SSL certificates and several third-party security tools.

A: Unfortunately, we do not offer the option for on-premise hosting. We will be happy to discuss your concerns about our cloud hosting and offer turnaround solutions.

A: Yes – our Standard Licensing Agreement states that every company owns its data and has the right to get a copy at any time.

A: Yes – We understand that it’s impractical for companies to start using a new system from scratch and manually add old data. Therefore, we developed standard excel templates that companies can use to upload the data of existing clients, agents, and subcontractors.

A: Of course – there are 60+ authorization settings in Logistaas. Company administrators can create groups of users, specify the features and data they can access, and assign users to them.

A: Every document template in Logistaas is 100% customizable and can be generated in any language. Companies can also allow users to edit some documents before the final PDF file is generated.

A: Yes – company administrators can configure company emails on Logistaas. Users can then email documents generated from the system and files uploaded to shipments to clients, agents, and subcontractors.

A: Many companies only use Logistaas for the CRM and sales management module. We can also customize your Logistaas account to read the standard reports generated by your TMS and automatically allocate bookings and shipments to your salespeople. Please get in touch with us or schedule a demo if you want to discuss this in more detail.

A: When freight forwarders using Logistaas consign shipments to other freight forwarders also using Logistaas (whether subsidiaries or independent agents), the origin office can send shipment details to the destination office electronically, removing the need to send manual pre-alerts. Furthermore, shipment status updates made by one office will be visible to the other. Lastly, invoices generated by one office against the other can be sent electronically.

A: Yes! We are integrated with several eAWB platforms, including Champ’s Traxon CargoHub, Descartes, Cargonaut, and CCNhub.

A: Yes, we’ve successfully completed many similar projects. These projects are all customized, and we will likely need to work with the IT teams of your customers.


Here’s What Our Clients Say About Us

We implemented Logistaas during the COVID restrictions, and our team was able to continue working remotely. Logistaas's support was excellent and they added several custom features to cater for our particular workflow.

Kandasamy Eagambaram World Asia Logistics

Logistaas saved our company time and money. It simplified our workflow and enabled us to manage operations efficiently across multiple functions. The Customer Portal increased our competitiveness. The technical support team is also very responsive!

Mohamed El-Waziry Omega Shipping EG

Logistaas gave us great visibility into the operations and performance of my team. It significantly reduced the time spent doing things of lesser value, and allowed us to focus on what is important.

Shireen Nicola Salam Shipping and Forwarding

As a system, it is really cutting edge in terms of the user interface and in ease of use. the support too provided to us is also quick and efficient.

Tej Contractor MCC Container Lines

With Logistaas we were able to reduce documentation cost, use our data in a better way, and increase productivity with reporting tools.

Aline Baghdoyan BlackBlues