June 2024
In freight forwarding, enhancing customer experience is crucial for retaining clients and staying ahead of the competition. Logistaas, a leading cloud-based Transportation Management System (TMS), offers features designed to revolutionize customer interactions and streamline operations. Here’s an in-depth look at how Logistaas can elevate your customer experience.
Real-Time Tracking Powered by Wakeo
Real-Time Updates and Predictive Analytics: Customers today demand real-time visibility into their shipments. Logistaas integrates Wakeo’s innovative live tracking technology, which leverages advanced AI and machine learning algorithms. This technology draws data from satellites, vessels, and ports to provide unparalleled real-time tracking information and predictive Estimated Time of Arrivals (ETAs).
• Continuous Updates: Logistaas ensures continuous updates across sea and air shipments, keeping customers informed at every step.
• Predictive Analytics: AI-driven predictions allow customers to anticipate shipment ETAs, aiding in better planning accurately and reducing waiting times.
• Comprehensive Coverage: With global tracking capabilities, customers have all the information they need, regardless of their shipment’s location.
• Automatic Adjustments: Dynamic updates to shipment dates help minimize disruptions and smooth operations.
• Instant Alerts: Immediate notifications about ETA changes keep all stakeholders informed, enhancing communication and responsiveness.
• Updated Statuses: Automatic updates ensure that shipment information is always current and accurate, reducing the need for manual checks.
Advanced Customer Portals
Empowering Customers with Information and Control: A well-designed customer portal can significantly enhance the user experience by providing easy access to crucial information and services. Logistaas offers regular and premium customer portals tailored to meet diverse client needs.
1. Regular Customer Portal:
• Inquiries and Offers: Clients can submit inquiries for various shipment types and view/download offers from the freight forwarder.
• Real-Time Shipment Tracking: Customers can access up-to-the-minute information about their cargo’s status without needing to log in.
• Shipment Details Management: They can check status updates on shipment details and manage/upload relevant shipment documents.
• Financial Transaction Monitoring: Clients can monitor invoices and payments, keeping track of their financial transactions.
2. Premium Customer Portal:
• Comprehensive Dashboard: Clients have access to a dashboard that offers a convenient way to manage tasks, review offers, manage bookings, monitor shipments, and handle invoices.
• Action Notifications: The portal incorporates an alert system that reminds clients of crucial actions.
• Booking Requests: Clients can make booking requests directly from valid offers, creating shipments with a “Pending Booking” status.
• Confirmed Booking Status Updates: After confirming with the carrier, the shipment status updates to “Confirmed Booking,” which is visible to clients.
• Advanced Notification System: Includes both emails and in-app notifications.
• Specialized Domain Access: Clients can access the portal through a branded domain (e.g., https://YourCompanyName.customers.app), enhancing their experience.
• Direct Shipping Instructions: Clients can submit shipping instructions directly through the portal.
• Dynamic Reports Generation: Clients can generate dynamic volume and Statement of Account (SOA) reports directly from the portal.
• Included Integrations: Premium users get essential integrations like XE.com for daily foreign exchange rates, and direct email linkage is included at no extra cost.
Comprehensive Reporting Tools
Data-Driven Decision Making: Logistaas also improves customer experience by utilizing the power of data. The platform provides robust analytics and reporting tools that help businesses gain deep insights into their operations. This information can be used to refine service offerings, allowing freight forwarders to better serve their clients.
What Does Logistaas Offer?
At Logistaas, we understand the pivotal role of strong reporting in enhancing operational efficiency and strategic decision-making. Our Transportation Management System (TMS) is designed to provide you with a suite of analytical tools and comprehensive reports that cover every facet of your operations:
- Business Reports: Gain insights into shipment volumes, trends, and potential areas for business expansion with our Dynamic Volume Reports and Opportunities Report.
- Financial Reports: Our Ageing Report, Customer Overview Report, and Dynamic Profit Reports provide detailed views on receivables, payables, profitability, and more, keeping you informed about your financial health.
- Performance Reports: Measure the productivity and efficiency of your team with our Inactive Clients Report, Offers Overview Report, and User Activity Reports.
Why do you Need a Strong Reporting System?
- Strategic Decision-Making: Leverage actionable insights to fine-tune your strategies, from optimizing routes to enhancing service offerings.
- Operational Transparency: Gain a bird’s-eye view of your operations, identifying areas of improvement and efficiency gains.
- Financial Oversight: Keep your financial health in check with detailed insights into revenue, expenses, and profitability.
- Customer Insight: Understand your customers better, tailoring your services to meet their needs and exceed their expectations.
- Risk Mitigation: Identify risks, from shipment delays to compliance issues, and take proactive measures.
Customization and Scalability
Adapting to Your Business Needs: As your business grows, Logistaas scales with you, ensuring your system can handle increased demands without compromising service quality. This flexibility means that Logistaas can integrate with existing platforms and be customized to meet specific business needs, providing a personalized experience for each client.
Improving customer experience in freight forwarding is not just about speed and efficiency but also transparency, control, and responsiveness. Logistaas, with its comprehensive suite of features, offers freight forwarders the tools needed to meet and exceed customer expectations. By integrating advanced technologies like Wakeo’s real-time tracking and providing versatile customer portals, Logistaas ensures every customer interaction is seamless, informative, and satisfying. Embrace the future of freight forwarding with Logistaas and transform your customer experience today.