March 2025
In freight forwarding, clear and consistent communication with your clients isn’t just nice to have; it’s essential. That’s why the Logistaas TMS Customer Portal was designed to bridge the gap between freight forwarders and their clients, providing a centralized, digital platform for transparency, collaboration, and efficiency.
Here are five ways the Logistaas Customer Portal transforms client communication:
Real-Time Shipment Updates
Clients no longer need to send emails or make phone calls asking for shipment updates. With real-time access to shipment data, they can independently track the Estimated Time of Arrival (ETA), Estimated Time of Departure (ETD), and status changes. Whether a milestone update or a delay alert, the portal keeps them informed instantly, improving confidence and reducing back-and-forth communication.
Instant Notifications & Alerts
Staying informed is easy with automated alerts. Clients receive notifications when shipment statuses change, documents are missing, or actions are required. This proactive communication model ensures your clients are always in the loop and able to respond quickly when needed, leading to smoother operations and faster turnaround times.
Access to Documents & Invoices
Managing paperwork has never been simpler. Clients can view, download, and manage documents, invoices, and reports directly from the portal. This eliminates delays in document sharing and allows clients to handle their files whenever it’s convenient for them — whether it’s for billing, compliance, or internal reporting purposes.
Faster Booking & Offer Management
Clients can accept or decline offers, request bookings, and submit missing shipment information all within one interface. No more switching between emails and spreadsheets — it’s all done through the portal. This streamlined booking and offer approval process speeds up decision-making and minimizes miscommunication.
Centralized Communication & Requests
No more scattered email threads or misplaced messages. The portal provides a centralized communication hub where clients can interact with your team directly, submit inquiries, and follow up on existing requests. This helps maintain clear communication records and ensures nothing gets lost in translation.
Empower Your Clients With Logistaas TMS
The Logistaas TMS Customer Portal isn’t just a client-facing tool, it’s a competitive advantage. You build trust, reduce delays, and deliver a better experience by giving your customers more visibility, autonomy, and access.
Ready to enhance client communication with Logistaas TMS? Book a demo and see the portal in action today.